Buy extra AI credits
AI Credits power Creative Hub generation and Wavo heavy actions. Each plan includes a weekly grant. Buy top-up packages via /settings/team/billing or contact sales.
Written By Salvatore Sinigaglia
Last updated About 4 hours ago
AI Credits power Creative Hub generation and Wavo heavy actions. Each plan includes a weekly grant. Buy top-up packages via /settings/team/billing or contact sales.
Buy extra AI credits
AI Credits power Creative Hub AI generation (images, videos, voiceover, avatars) and Wavo's heavier actions. Each plan includes a weekly credit grant (the grant expires weekly; every plan, including Free, gets one). If you exhaust the balance, lightweight Wavo chat still works — heavy generation is gated until the next weekly grant or you buy a top-up package via /settings/team/billing → AI Credits. Purchased top-up credits do not expire.
Who is this for
Admins and creatives who exhaust the weekly AI Credits grant and need more — either as a one-off (campaign launch week) or as a recurring need.
What AI Credits cover
Credits are deducted when you trigger AI work that costs the system to run:
The exact cost per action shows as an estimate before you trigger generation. You can always cancel before confirming.
Where to check your balance
Open Settings → Team → Billing → AI Credits. You see:
- Weekly grant: your plan's weekly credit allowance
- Used this period: how much has been consumed
- Remaining: what's still available
- Resets on: the next weekly grant date
The weekly grant is a real deposited, weekly-expiring balance — unused grant credits don't roll over to the next week. Separately purchased top-up credits do not expire and are used alongside your grant.
How to top up
Option A: in-app topup (if available)
Top-ups are available on all tiers (including Free):
- Open /settings/team/billing → AI Credits
- Click Buy more credits
- Choose a package — starter (5,000 credits), standard (20,000), or pro (50,000)
- Confirm — Stripe charges immediately
- Credits added to your balance instantly (these purchased credits do not expire)
The top-up is a one-time add-on charge separate from your subscription, billed via your default payment method.
You can also enable auto-recharge: set a low-balance threshold and a package, and Wevion automatically buys that package (up to a monthly cap you set) when your balance drops below the threshold.
Option B: contact sales (always available)
If in-app topup isn't surfaced on your plan, or you need a custom amount:
- Email
sales@wevion.ai - Specify how many credits you need and the timeframe
- Sales arranges a one-off or recurring credit grant
This is the typical route for Enterprise customers and for large one-off needs.
When credits run out mid-month
If you exhaust the pool:
- Lightweight Wavo chat: keeps working (answers questions, search, navigation)
- Heavy Wavo actions: blocked until top-up or the next weekly grant
- Creative Hub AI generation: blocked until top-up or the next weekly grant
- Already-generated assets: stay in Creative Hub and remain usable — credits aren't recurring per use, only per generation
- Manual upload: not affected — you can still upload your own creatives and use them
The system shows a clear modal: "AI Credits exhausted — top up or wait until [next weekly grant date]".
How much do I need?
A rough sizing guide:
Most teams discover their pattern within the first 1-2 months. Adjust by upgrading plan or budgeting topups accordingly.
Avoiding wasted credits
Best practices to stretch your AI Credits budget:
- Be specific in prompts: vague prompts → mediocre outputs → regenerations
- Pre-write your script: avoid trial-and-error on voiceover / avatar
- Use the cost preview: never trigger a generation without checking the estimated cost first
- Reuse generated assets: Creative Hub stores everything — no need to regenerate similar creatives
- Lightweight chat is free: ask Wavo "what should I generate?" before generating
Enterprise custom credits
Enterprise plans usually have a custom credit allocation negotiated as part of the contract:
- Often a fixed monthly grant (e.g. 5×, 10× the Pro pool)
- One-off topups via your CSM
- Sometimes a usage-based pricing model
- Unused credits behavior depends on contract
Contact your CSM for changes or check /settings/team/billing → AI Credits → Contract details.
What you'll see after a topup
- AI Credits balance increases by the purchased amount immediately
- Confirmation toast: "Credits added"
- An invoice line item appears in
/settings/team/billing → Invoices - An email confirmation from Stripe
Common issues
- "Buy more credits button missing": in-app topup may not be enabled for your plan. Contact
sales@wevion.aifor a manual grant. - "Generation failed but credits deducted": rare — Wevion auto-refunds the credits within 60 seconds for failed generations. If not, contact support.
- "AI Credits show 0 right after the weekly grant": brief delay after the Monday grant deposit. Refresh after 60 seconds.
- "Bought credits but balance not updated": webhook delay. Refresh; if still wrong after 5 min, contact support.
- "Grant credits changed after I downgraded": your weekly grant reflects the new plan from the next weekly deposit. Purchased top-up credits do not expire and are unaffected by a plan change.
FAQ
What do Wevion AI Credits pay for?
AI Credits power Creative Hub AI generation in Wevion — images, videos, avatars, and voiceovers — plus Wavo's heavier actions like deep multi-step analysis. Lightweight Wavo chat, such as asking "how do I X?", is free and never consumes credits. Each action shows an estimated cost before you trigger it, so you can cancel before confirming.
How do I buy extra AI credits in Wevion?
Open /settings/team/billing → AI Credits, click Buy more credits, choose a package (starter 5,000 / standard 20,000 / pro 50,000), and confirm — Stripe charges immediately and the balance updates instantly. Top-ups are available on all tiers including Free, and purchased credits do not expire. You can also enable auto-recharge to buy a package automatically when your balance drops below a threshold. For large or custom needs, email sales@wevion.ai.
Do unused Wevion AI Credits roll over?
Your weekly grant doesn't roll over — it's a weekly-expiring balance, so unused grant credits are lost when the next weekly grant is deposited. Separately purchased top-up credits do not expire and carry over. You can check your weekly grant, used amount, remaining balance, and next-grant date under Settings → Team → Billing → AI Credits.
What happens when my AI Credits run out mid-week?
Lightweight Wavo chat keeps working, but heavy Wavo actions and Creative Hub AI generation are blocked until you top up or the next weekly grant is deposited. Already-generated assets stay in Creative Hub and remain usable, and manual uploads are unaffected. Wevion shows a modal offering to top up or wait until the next weekly grant.
Are credits refunded if a generation fails?
Yes. If a Creative Hub generation fails but credits were deducted, Wevion auto-refunds those credits within 60 seconds. If the refund doesn't appear, contact support. Note that a genuinely successful generation is not refundable, since credits are charged per generation, not per use of the resulting asset.