Troubleshooting Wevion — complete guide

Cross-cluster troubleshooting + FAQs + glossary + metric reference + support escalation. Single hub for problem-solving.

Written By Salvatore Sinigaglia

Last updated About 1 hour ago

Cross-cluster troubleshooting + FAQs + glossary + metric reference + support escalation. Single hub for problem-solving.

Troubleshooting Wevion — complete guide

TL;DR: Single entry-point hub for problem-solving. Cluster-specific troubleshooting (meta-108, com-121, cc-125, ch-128, rul-118, am-122, an-122, ntf-110, ai-112, acc-118) linked from tr-101 common issues. 5 FAQ articles cover trials/billing + platforms + privacy + team + AI. Master glossary tr-301. Metric reference articles for what an-* doesn't cover. Escalation via tr-110 contacting support.

Table of contents

Top-level hub:

Account + access issues

Connection + sync problems

Data + analytics issues

Wavo AI issues

Notifications issues

Billing issues

FAQ shortcuts

5 FAQ articles cover the most-asked questions:

Contacting support

When self-help doesn't resolve:

4 channels: via Wavo (create_support_ticket tool), Help Center contact form, email, urgent escalation. Security incidents: dedicated security channel (NOT public support).

Glossary + metrics

For metrics covered elsewhere: an-111 ROAS, an-112 CPA/CPM/CTR, am-103 campaign metrics decoded, am-121 postback vs Meta conversions.

FAQ

Where should I start?

For specific problems: tr-101 common issues hub. For general questions: FAQ articles. For metric understanding: glossary + analytics articles.

What if my issue isn't covered?

Contact support via tr-110. Provide: workspace, user email, error message, timestamps, what you tried.

Security incident?

Use dedicated security channel (NOT public support form). Typically security@wevion.ai — verify with admin.

Can Wavo help me troubleshoot?

Yes — Wavo can read your account state + open support tickets on your behalf. See ai-101 meet Wavo.

Where do I find platform-specific guidance?

What's deferred vs not implemented?

Some features (LinkedIn / Pinterest / Reddit / X ads, email digest worker, mute/snooze, mobile push native, prompt library, brand presets, etc.) are DEFERRED — documented as such in cluster FAQs. See tr-202 FAQ platforms.

Next steps