Top 10 Ads Manager issues — stale data, empty filter, bulk stuck, edit not propagating, currency mismatch, mobile actions missing, with fixes.

Ads Manager troubleshooting

Top 10 Ads Manager issues with cause + fix. For campaign-specific issues see cc-125 launch troubleshooting. For platform-specific see meta-108 / gog-106.

Who is this for

Mediabuyers hitting Ads Manager-side issues. Anyone wondering "why doesn't this work like I expect".

1. Data stale > 15 minutes

Symptom: Ads Manager shows yesterday's data; expected today's update.

Cause: 15-min sync delay normal; if longer, sync issue.

Fix:

• Refresh page
• Each account card has Force sync option (forces immediate sync, 1-3 min)
• If still stale: check connector card status (yellow = reconnect needed)
• If multiple accounts stale: contact support

2. Filter returns empty

Symptom: applied filter, table empty though you expected results.

Cause: too restrictive OR filter mismatch with data state.

Fix:

• Check active filter chips at top and your date range
• Check the status filter (active/paused/pending/error) — the entity may be in a status you've filtered out
• Note: there are no metric-threshold filters — sort by a column instead to find outliers
• Use "Clear all filters" + add back one-at-a-time

3. Bulk action stuck > 5 min

Symptom: bulk pause / edit / etc. shows "Processing..." for too long.

Cause: SQS worker backed up OR platform rate limit.

Fix:

• Wait 10-30 more min
• Refresh; sometimes status updated but UI didn't refresh
• Check per-row status (some may have completed)
• If still stuck: contact support with workspace ID + bulk_run_id

4. Edit not propagating to platform

Symptom: edited budget / targeting / creative in Wevion; platform's native UI shows old value.

Cause: 5-10 min sync delay typical. If longer, edit may have failed silently.

Fix:

• Wait 10-15 min
• Refresh native ad manager
• Check Wevion's audit log: action: ad_set_*_change for that timestamp
• If edit logged in Wevion but never on platform: connector card issue or platform error

5. Currency mismatch with native UI

Symptom: Wevion shows €1.200; Meta Ads Manager shows $1.300 for same period.

Cause: currency or timezone mismatch.

Fix:

• Wevion's per-account view: native currency. Compare per-account to platform's per-account view in native currency.
• Wevion's cross-account rollup: workspace currency (auto-converted via daily FX). May differ from platform's own conversion.
• Match timezone in platform's UI to workspace TZ for like-for-like

See am-119 date/TZ/currency.

6. Cannot pause campaign

Symptom: clicked Pause but action greyed out or failed.

Cause:

• Permission issue (role < mediabuyer)
• Campaign in restricted state (In Review may not be pausable)
• Cascade conflict (children in active publish)

Fix:

• Check your role: need mediabuyer+ (team-101)
• Wait if In Review (pause after approval)
• Cancel pending publishes first

7. Archived campaign showing in default view

Symptom: archived something but it's still visible.

Cause: filter includes "archived" by mistake.

Fix:

• Top filter → Status → uncheck Archived
• Reload to refresh view

8. Scheduled report not arriving

Symptom: scheduled report supposed to fire daily/weekly but no email.

Cause:

• Schedule status = Paused
• Recipient email blocklisted
• Cron worker issue (rare)

Fix:

• Reports → Schedules → verify status = Active
• Recipient: check spam, whitelist noreply@wevion.ai
• Check schedule's "Last fired" timestamp; if never, may have invalid config
• Use "Send now" button to test

9. Mobile view missing actions

Symptom: on mobile, some actions (bulk edit, advanced filters) not available.

Cause: by design — mobile UI simplified for primary use cases.

Fix:

• Use desktop for advanced actions
• Mobile supports: view, search, filter (basic), pause/resume, drill-down
• Bulk edit + advanced filters + report scheduling: desktop only

10. Wavo asks about campaigns I don't have

Symptom: Wavo's responses reference campaigns / ad sets that don't exist in your view.

Cause:

• Wavo may have cross-workspace context (super_admin)
• Or cached references to deleted entities

Fix:

• Refresh Wavo conversation
• Ask Wavo to "show only current workspace data"
• If issue persists, file bug report

Other common issues

When to contact support

support@wevion.ai when:

• Issue not in this list
• Sync stuck > 1h
• Data discrepancy > 25% vs platform native
• Bulk action half-completed mysteriously

Include:

• Workspace ID
• Campaign / ad set / ad ID
• Approximate timestamp
• Exact error message

Response: 1-2 business days; Pro / Enterprise priority.

Useful diagnostics

Before contacting:

• /connect/{platform} → account detail → Last sync + Last error
• Audit log filter by relevant action (campaign.toggle, campaign.budget_edit, campaign.publish, etc.)
• Browser DevTools → Network tab during action → capture 4xx/5xx
• Native platform's ad manager error message (often more detailed)

Recovery patterns

Recovery 1: Stale data across many accounts

1. Check connector cards for issues
2. Force sync each affected account
3. If multiple accounts fail: probably platform-side issue (check status pages)

Recovery 2: Bulk action partial failure

1. Filter to failed rows
2. Identify pattern (same account? Same campaign type?)
3. Fix root cause for one row → test
4. Bulk retry remaining failed rows

Recovery 3: Mass edit propagation issue

1. Identify which edits didn't propagate
2. Check audit log for "edit attempted" entries
3. Re-attempt edits individually (may surface platform errors)

Best practices

Build a personal cheatsheet

Document your most-common fixes. Saves time on recurring issues.

Check connector status first

When data feels wrong: connector card status first. Most issues there.

Use audit log for investigations

For "what happened with this campaign yesterday" — audit log is your friend.

Reconcile with platform monthly

Compare Wevion totals vs platform native monthly. Catch drift before users notice.

FAQ

Why is my Ads Manager data more than 15 minutes stale?

A 15-minute sync delay is normal in Wevion Ads Manager; anything longer signals a sync issue. Refresh the page first, then use the Force sync option on each account card to trigger an immediate sync (1-3 min). If the connector card shows yellow, reconnect it. If multiple accounts stay stale, contact support.

Why does my Ads Manager filter return an empty table?

Usually the filter is too restrictive or mismatched with your data state. In Wevion, check the active filter chips and date range, and check the status filter (active/paused/pending/error) — the entity may be in a status you've filtered out. There are no metric-threshold filters, so an "empty because of a ROAS filter" isn't possible. Use "Clear all filters" and re-add one at a time.

Why can't I pause a campaign in Ads Manager?

Most often your role is below mediabuyer, the campaign is in a restricted state, or a cascade conflict blocks it. Wevion needs mediabuyer or higher to pause; an "In Review" campaign may not be pausable until approval; and pending child publishes cause conflicts. Check your role, wait for approval, or cancel pending publishes first.

Are all Ads Manager actions available on mobile?

No — Wevion's mobile Ads Manager UI is intentionally simplified for primary use cases. Mobile supports viewing, search, basic filtering, pause/resume, and drill-down. Advanced actions such as bulk edit, advanced filters, and report scheduling are desktop-only. Switch to desktop when you need those capabilities.

When should I contact Wevion support about an Ads Manager issue?

Contact support@wevion.ai when the issue isn't in this list, a sync is stuck over an hour, data differs more than 25% from the platform's native numbers, or a bulk action half-completes. Include your workspace ID, the campaign, ad set, or ad ID, an approximate timestamp, and the exact error message.

Related articles

• Ads Manager overview — your control center
• Understanding campaign statuses
• Date ranges, timezones, currency