Wevion does not auto-prorate refunds on cancellation. Refunds are case-by-case via support for duplicate charges, billing errors, or SLA breaches.

Refund policy

Wevion does not automatically prorate refunds when you cancel — you keep access until the end of the paid period and no money is returned for unused days. Refunds are handled case-by-case by support@wevion.ai for specific situations: duplicate charges, billing errors, SLA breaches (Enterprise), or qualifying EU consumer withdrawals.

The binding refund terms are the ones in your subscription agreement and the Terms of Service. This article is a plain-language summary; where anything here differs from the Terms, the Terms prevail. For your specific case, contact support@wevion.ai.

Who is this for

Anyone asking "can I get my money back?" — either after canceling, during a dispute, or because of an unexpected charge.

The default: no auto-refund on cancellation

When you cancel your subscription:

• You keep full access until the end of the paid period (or trial end)
• No money is returned for the unused portion of that period
• After the cancel-at date, workspace shifts to read-only — still no refund issued

This is industry-standard for SaaS subscriptions and is communicated at signup in the Terms of Service. The 14-day trial is the evaluation window — there's no "second chance" 14-day refund period after subscribing.

Cases where refunds ARE issued

1. Duplicate charges

If you see two identical charges with the same invoice date:

• Stripe usually auto-detects + refunds within 1-2 business days
• If not auto-detected after 3 days, contact support@wevion.ai with both invoice IDs
• Refund issued via original payment method, appears in 5-10 business days
• A credit-note invoice (negative amount) shows in /settings/team/billing → Invoices

2. Genuine billing errors

Examples:

• Charged on the wrong plan (we accidentally upgraded you without confirmation)
• VAT calculated incorrectly due to our error
• Currency mismatch we caused
• Prorations computed wrong due to a bug

Contact support with the invoice ID + description. Refund issued for the erroneous amount.

3. SLA breaches (Enterprise only)

Enterprise contracts include an SLA — typically 99.9% monthly uptime. If actual uptime falls below the SLA:

• Wevion automatically calculates the SLA credit
• Applied as a discount to the next invoice (not a cash refund)
• Reported in the monthly availability email to your CSM contact

Self-serve plans (Starter / Pro) don't have SLA credits.

4. Service unavailability you can document

If Wevion experiences extended downtime that affects your campaigns (e.g. you missed a launch window because of our outage), contact support with:

• Date and duration of the outage
• Specific impact on your work

Refunds for these are discretionary but generally granted when impact is real and documented.

5. EU consumer withdrawal right (consumer plans only)

EU law gives consumers (not businesses) a 14-day right of withdrawal on online subscription purchases:

• Applies if you signed up as an individual consumer in the EU
• 14 days from initial subscription start
• Full refund of any charges made during that window
• Subscription is canceled and access ceases

B2B subscriptions are exempt under the same EU law (recital 13 of Directive 2011/83/EU). Most Wevion subscriptions are B2B.

To exercise the right of withdrawal:

• Email support@wevion.ai within 14 days of first charge
• State that you are an EU consumer and withdrawing under EU law
• Refund processed within 14 days

How to request a refund

Step 1: Gather information

• Invoice number(s) — find at /settings/team/billing → Invoices
• The exact issue and date
• Any supporting evidence (captures of the UI state, error messages, communications)

Step 2: Email support

Send to support@wevion.ai:

Subject: Refund request — invoice [INV-XXX]

Hi,

I'd like to request a refund for invoice [INV-XXX] dated [date], amount [amount].Reason: [duplicate charge / billing error / outage impact / EU withdrawal].

[Supporting details and any evidence]

Customer ID: [find at /settings/team/billing if you can]

Step 3: Wait for response

Support typically responds within 1-2 business days for refund requests:

• Approved: refund processed via original payment method; appears in 5-10 business days; negative-amount invoice generated in Stripe
• Partial approval: e.g. duplicate detected for half the amount; that half refunded
• Denied: with explanation of why (most often: outside refund cases listed above)

You can escalate to your CSM (Enterprise) if denied and you believe the reason isn't fair.

What's NOT a refund case

These don't qualify:

• "I forgot to cancel before renewal" — you must cancel before the renewal date; once renewed, the next period is non-refundable
• "I'm not using the product enough" — usage is your responsibility
• "I want to go to a competitor" — choice not to use isn't a refund reason
• "I downgraded but want money back for the old plan" — a price downgrade is deferred to period end and isn't prorated, so there's no cash refund or credit; you simply keep the plan you paid for until the switch
• "The trial was too short" — request extension before trial ends, not refund after subscribing

Chargebacks (don't do this)

If you dispute a charge with your bank instead of asking for a refund:

• Stripe receives a chargeback notification
• Your subscription is immediately suspended pending resolution
• The chargeback fee (typically $15-25) is added to your account
• We will provide Stripe with evidence (signed ToS, usage logs, communication history) to fight the chargeback
• If the chargeback succeeds, account is permanently banned

Always email support first. Chargebacks are reserved for true fraud or when support has refused a legitimate request.

What you'll see after a refund

• Negative-amount invoice in /settings/team/billing → Invoices
• Confirmation email from Stripe
• Refund appears in your bank account / card statement in 5-10 business days (depends on bank)
• Subscription status unchanged (refunds don't cancel the sub unless explicitly part of the resolution)

Common questions

• "Can I get my trial money back?": there's no trial money — the trial is free.
• "Refund showing on Stripe but not in my bank yet": bank processing time. Most banks complete refunds in 3-10 business days. Contact your bank if past 10 days.
• "Refund in different currency than my original charge?": Stripe refunds in the original currency. If your card has changed currency since, your bank handles the conversion.
• "Can I split a refund across multiple cards?": No — refund goes to the original payment method.
• "How long does the EU withdrawal refund take?": 14 days by law, usually 3-5 business days in practice.

FAQ

Does Wevion refund unused time when I cancel?

No. Wevion does not automatically prorate refunds when you cancel. You keep full access until the end of the paid period, but no money is returned for the unused portion, and after the cancel date the workspace shifts to read-only with no refund. This is standard for SaaS subscriptions and communicated at signup in the Terms of Service.

When does Wevion actually issue a refund?

Wevion issues refunds case-by-case for specific situations: duplicate charges, genuine billing errors on our side, documented service unavailability, SLA breaches on Enterprise contracts, and qualifying EU consumer withdrawals. SLA breaches are applied as a credit on the next invoice rather than cash. For anything else, email support@wevion.ai with the invoice number and details.

How do I request a refund from Wevion?

Gather your invoice number from /settings/team/billing → Invoices, the exact issue and date, and any supporting evidence, then email support@wevion.ai stating the reason such as duplicate charge, billing error, outage impact, or EU withdrawal. Support typically responds within 1-2 business days, and approved refunds go to the original payment method in 5-10 business days.

Do EU consumers have a withdrawal right with Wevion?

Yes. EU law gives consumers, not businesses, a 14-day right of withdrawal on online subscription purchases. If you signed up as an individual EU consumer, email support@wevion.ai within 14 days of the first charge to get a full refund of charges in that window. B2B subscriptions, which most Wevion accounts are, are exempt under the same law.

Should I file a chargeback instead of asking Wevion for a refund?

No. If you dispute a charge with your bank, Stripe receives a chargeback notification, your subscription is immediately suspended, and a chargeback fee of about $15-25 is added. Wevion contests chargebacks with evidence, and a successful one permanently bans the account. Always email support@wevion.ai first — chargebacks are reserved for genuine fraud.

Related articles

• Cancel your subscription
• Find your invoices and receipts
• Billing & payment troubleshooting