FAQ — trials and billing
FAQ: trial duration, post-trial behavior, mid-cycle downgrade, trial features, billing cadence, refunds, multi-workspace, credits vs subscription.
Written By Salvatore Sinigaglia
Last updated About 5 hours ago
FAQ: trial duration, post-trial behavior, mid-cycle downgrade, trial features, billing cadence, refunds, multi-workspace, credits vs subscription.
FAQ — trials and billing
Frequently asked questions about Wevion trials, subscriptions, billing cadence, and credits. Cross-link to deep-dive articles where relevant. For account-specific billing issues: see acc-118 billing troubleshooting.
How long is the trial?
The trial lasts 14 days. You need a card to start, but no charge is taken during the 14 days. Check /settings/team/billing after registration — the current trial expiry date is visible there.
What happens after my trial expires?
It depends on whether you chose a paid plan:
- If you picked a paid plan: at the end of the 14 days your subscription starts automatically and your saved card is charged — no action needed.
- If you didn't choose a plan: your workspace automatically moves to the Free plan — a usable, capped tier, not a read-only lockout. Your data is preserved; Free-plan limits then apply.
To move onto (or change) a paid plan at any time: /settings/team/billing → Subscribe.
Can I downgrade my plan mid-cycle?
Yes. /settings/team/billing → Change plan. Proration applies:
- Downgrade: refund difference for unused portion (credited to next bill OR returned per Stripe policy)
- Upgrade: charged difference immediately
For complex billing scenarios: contact support.
Do trial users get all features?
Most features work in trial. Some have limits:
- AI credit cap (lower than paid tiers)
- Number of ad accounts connected
- Number of team members
- Some advanced features may require paid plan
See acc-108 pricing tiers for plan-by-plan feature matrix.
When am I charged?
Charge cadence depends on plan choice:
- Monthly: charged on the same day each month
- Annual: charged once per year (typically with discount vs monthly × 12)
Charge processed by Stripe. Invoice + receipt emailed automatically.
What's the refund policy?
For the exact refund terms, see your subscription agreement or contact support. For a billing error or service outage, contact support directly.
Can I have multiple workspaces on one billing account?
Currently: one workspace per billing account.
If you manage multiple workspaces (e.g. agency with multiple clients): each workspace has its own billing.
For consolidated billing: contact sales for enterprise / multi-workspace agreement.
What's the difference between credits and subscription?
Subscription is for features; credits are for AI usage. You typically need both.
See ai-109 Wavo credits + ch-112 Creative Hub credits.
How do I top up AI credits?
/settings/team/billing → Top up credits. Opens Stripe checkout. After payment confirms (Stripe webhook, ~30s): balance updates.
POST /api/v1/chat/credits/checkout (programmatic).
Why was my credit card declined?
Common causes:
- Insufficient funds
- Card expired
- 3DS verification required (Stripe will prompt; complete via POST /api/v1/chat/credits/confirm)
- Issuer flagged transaction (call your bank)
- Address mismatch
See acc-118 billing troubleshooting.
What happens to credits after subscription expiry?
Credits persist (separate from subscription). You can still see your balance, but write features may be locked until subscription renews.
Can I cancel mid-cycle?
Yes. /settings/team/billing → Cancel subscription. You retain access until the end of the current billing period. No further charges.
For immediate downgrade: see "Can I downgrade mid-cycle?" above.
Is there an enterprise tier?
Yes. Contact sales (typically via Help Center or sales@wevion.ai) for:
- Higher feature limits
- Dedicated support
- Custom contracts (annual prepay, multi-workspace, white-label)
- SLAs
Tax / VAT?
Stripe handles tax based on your billing address. EU customers: VAT applied if applicable. US customers: state tax per Stripe Tax. Invoice shows tax breakdown.
For VAT exemption (B2B EU): add VAT ID in /settings/team/billing → Billing details.
Can I get an invoice PDF?
Yes. /settings/team/billing → Invoices. Download per-period.
Stripe also emails invoices automatically to the billing email after each charge.
I changed billing email — when does it take effect?
/settings/team/billing → Billing details → Update email. Effective immediately for new invoices. Historical invoices retain old email.
My workspace was suspended — why?
Common reasons:
- Subscription expired + grace period elapsed
- Payment failure repeated 3+ times
- Terms-of-service violation (rare; investigated case-by-case)
Resolve: pay outstanding balance via /settings/team/billing. Suspended access typically restores within minutes of successful payment.
For TOS-related: contact support with details.
FAQ
What happens to my Wevion workspace after the trial expires?
The 14-day trial requires a card but takes no charge during the trial. If you chose a paid plan, at the end of the 14 days your subscription starts automatically and your saved card is charged. If you didn't choose a plan, your workspace automatically moves to the Free plan — a usable, capped tier, not a read-only lockout — and your data is preserved. You can subscribe to (or change) a paid plan any time via /settings/team/billing → Subscribe.
Does downgrading my Wevion plan mid-cycle trigger a refund?
Yes. Use /settings/team/billing → Change plan, and proration applies automatically. Downgrading refunds the difference for the unused portion (credited to your next bill or returned per Stripe policy), while upgrading charges the difference immediately. For complex billing scenarios, Wevion recommends contacting support rather than changing the plan yourself.
What's the difference between a Wevion subscription and credits?
A Wevion subscription buys access to features and base capacity on a monthly or annual cadence, consumed over time until expiry. Credits are separate: they fund AI usage across Wavo and Creative Hub generation, are topped up on demand via Stripe, and are consumed per message or generation. You typically need both.
How do I top up AI credits in Wevion?
Go to /settings/team/billing → Top up credits, which opens a Stripe checkout. Once payment confirms via the Stripe webhook (about 30 seconds), your balance updates. Credits are separate from your subscription, so they persist even after a subscription expires — though write features may stay locked until the subscription renews.