Account, Billing & Plans
Manage your subscription, payment methods, invoices, and plan changes.
- Wevion plans explainedWevion offers Free, Starter, Pro, and Plus plans plus custom Enterprise. Each scales seats, ad-account quotas, and AI Credits. See live pricing for values.
- Start your subscriptionOpen Settings → Team → Billing, pick a plan, complete the Stripe-hosted checkout. Trial converts seamlessly, no data loss.
- Upgrade or downgrade your planUpgrades take effect immediately and are prorated. Downgrades may have a cooldown — check Settings → Team → Billing for the current window.
- Understanding spend capsThe spend cap tracks your rolling 30-day ad spend against your plan. Cross 110% and the workspace goes read-only. It is NOT a cap on your real ad budget.
- Cancel your subscriptionCancellation takes effect at period end (or trial end). You keep full access until then, after which the workspace moves to the Free plan. Data preserved.
- Add extra team member slotsAdd extra seats to your current plan without upgrading. Per-seat add-on charges via Stripe, prorated for the current cycle.
- Manage payment methodsManage saved cards from Settings → Team → Billing: list cards, add a card (SetupIntent), set default, remove. Wevion is card-only; Stripe holds the data.
- Find your invoices and receiptsView all invoices at Settings → Team → Billing → Invoices. Download PDFs, route receipts to multiple emails via Stripe Customer Portal.
- Billing cycle and prorations explainedYour billing cycle anchors on the day you subscribed. Upgrades and seats are prorated; downgrades defer to period end and seat removals aren't credited.
- VAT, tax ID, billing addressSet VAT, tax ID, and billing address via Stripe Customer Portal. Wevion uses Stripe Tax for automated EU/US tax calculation per address.
- What happens when your trial endsThe Wevion trial is 14 days with a card up front but no charge during it. Card on file: the plan auto-starts at day 14 unless you cancel; else Free.
- Quota limits per planReference of Wevion's seven quota dimensions: seats, ad accounts, fan pages, pixels, catalogs, competitor watchlists, ad-spend cap.
- Buy extra AI creditsAI Credits power Creative Hub generation and Wavo heavy actions. Each plan includes a weekly grant. Buy top-ups in /settings/team/billing or contact sales.
- Enterprise and custom plansEnterprise is a custom-contracted plan with SSO, dedicated CSM, custom quotas, and Net 30 billing. Talk to sales to set up.
- What happens after a failed paymentA failed charge stamps payment_failed_at and starts a 24-hour grace window. Fix your card within 24h to avoid read-only. Stripe Smart Retries also run.
- Refund policyWevion does not auto-prorate refunds on cancellation. Refunds are case-by-case via support for duplicate charges, billing errors, or SLA breaches.
- Delete your Wevion accountDelete is permanent data erasure (GDPR-aligned), unlike cancellation. Self-serve from Settings: type DELETE + your password, then a 30-day grace period.
- Billing & payment troubleshootingTop 10 billing issues with cause and fix — declined cards, stuck past_due, missing invoices, wrong VAT, plan change cooldown, more.
- Wevion pricing, plans & billing — complete guidePlans, subscription, Stripe billing, AI credits, cancel + downgrade, invoices. Owner / admin / finance index for everything billing.