Common issues and how to fix them

Top-level troubleshooting hub. Categories with 1-line diagnosis + cross-link to cluster-specific troubleshooting article. Start here.

Written By Salvatore Sinigaglia

Last updated About 5 hours ago

Top-level troubleshooting hub. Categories with 1-line diagnosis + cross-link to cluster-specific troubleshooting article. Start here.

Common issues and how to fix them

Top-level troubleshooting hub. Wevion has cluster-specific troubleshooting articles for each domain — this page indexes them. Find your symptom in the table below, then click through to the specialist article for full diagnosis + fix. If nothing matches: contact support.

Who is this for

Anyone hitting an issue and unsure which troubleshooting article applies. Start here.

Connection issues

You connected an ad platform / commerce / tracker and it doesn't work as expected.

SymptomWhere to go
Meta connection broken / no datameta-108 Meta troubleshooting
Google Ads connection issuegog-106 Google troubleshooting
TikTok connection issuettk-103 TikTok troubleshooting
Taboola connection issuetbl-103 Taboola troubleshooting
Shopify connection / orderscom-103 Shopify troubleshooting
Tracker (Keitaro / Voluum / etc.)com-121 data sync troubleshooting
Google Drive integrationch-128 Creative Hub troubleshooting
Token expired across platformstr-109 token expired

Data + sync issues

Data missing, stale, wrong, or sync failures.

SymptomWhere to go
Data is missing or stalecom-121 data sync + an-122 analytics
ROAS / CPA wrong vs platform UIan-122 analytics (postback lag explanation)
Cross-channel data doesn't matchan-122 analytics (currency + cache + attribution)
Export stuck / failedan-116 export + am-116 reports CSV
Postback / tracker data missingcom-121 data sync
Demographic data outdatedan-114 data freshness (24h cache)

Campaign + ad issues

Trouble creating, publishing, managing campaigns.

SymptomWhere to go
Cannot publish a campaigncc-125 launch troubleshooting
Ads Manager filter / bulk actionsam-122 Ads Manager troubleshooting
Bulk operations stuck / failedam-122 Ads Manager troubleshooting
Campaign validation errorscc-125 launch troubleshooting
Rule not firing / status errorrul-118 rules troubleshooting
Rule actions skippedrul-118 rules troubleshooting

Creative Hub issues

Upload, thumbnails, AI generation, sharing.

SymptomWhere to go
File upload failedch-128 Creative Hub troubleshooting
Thumbnail not loadingch-128 Creative Hub troubleshooting
AI generation job stuck / failedch-128 Creative Hub troubleshooting + ch-118 manage jobs
Drive sharing brokench-128 Creative Hub troubleshooting
Credit deducted without resultch-112 AI credits + ch-128 Creative Hub troubleshooting

Notifications + alerts issues

In-app inbox, Telegram, email, push, Slack.

SymptomWhere to go
Telegram bot silentntf-110 notifications troubleshooting
Email in spam folderntf-110 notifications troubleshooting
Push notifications not arrivingntf-110 notifications troubleshooting
Slack not deliveringntf-110 notifications troubleshooting
Receiving too many notificationsteam-116 customize notifications
Telegram digest didn't arriventf-106 Telegram digest

Wavo AI issues

AI assistant problems.

SymptomWhere to go
Wavo gave wrong dataai-112 Wavo troubleshooting
Approval card disappearedai-112 Wavo troubleshooting (30-min ACTION_TTL)
Out of AI creditsai-109 credits limits
Wavo refuses to helpai-112 Wavo troubleshooting (injection defense)
Wavo stream interruptedai-112 Wavo troubleshooting
Voice transcription wrong languageai-112 Wavo troubleshooting (BCP-47 lang)

Account + access issues

Login, RBAC, 2FA.

SymptomWhere to go
Account lockedtr-105 account locked
Lost 2FA devicetr-108 2FA recovery
Permission denied errorteam-101 role hierarchy + check your role
Can't impersonateteam-101 role hierarchy (super_admin / owner only)
Forgot passwordUse password reset flow on login page

Billing + subscription issues

Plans, payments, credits.

SymptomWhere to go
Payment failedacc-118 billing troubleshooting
Subscription expiredacc-118 billing troubleshooting
Plan downgrade questionacc-108 pricing tiers
Credit balance questionai-109 credits limits + ch-112 AI credits
Stripe 3DS verificationacc-118 billing troubleshooting

If you still can't fix it

Steps:

  1. Capture: error message, screen path, timestamp, your role, browser
  2. Check service status page (if available)
  3. Try the cluster-specific troubleshooting article linked above
  4. Open a support ticket — see tr-110 contacting support
  5. For urgent / security: don't post details in regular support; use direct security channel

FAQ

Where should I start if I hit a problem in Wevion?

Start here. This page is Wevion's top-level troubleshooting hub: find your symptom in the category tables — connection, data/sync, campaigns, Creative Hub, notifications, Wavo AI, account/access, or billing — then click through to the specialist article for full diagnosis and fix. If nothing matches, contact support.

My data looks wrong compared to the platform's own dashboard — where do I look?

Head to the an-122 analytics troubleshooting article. Wevion explains ROAS/CPA discrepancies via postback lag and cross-channel mismatches via currency, cache, and attribution differences. For missing or stale data, pair it with com-121 data sync; demographic lag is covered by an-114 data freshness (24h cache).

I can't log in — which guide applies?

It depends on the cause. For an account lockout, see tr-105 account locked; for a lost 2FA device, see tr-108 2FA recovery; for a "permission denied" error, check your role against team-101 role hierarchy. Forgot your password? Use the password reset flow on the login page.

What should I capture before contacting Wevion support?

Capture the exact error message, the screen path, a timestamp, your role, and your browser. Then check any service status page and try the cluster-specific troubleshooting article linked here. If it's still unresolved, open a support ticket — and for urgent or security issues, use the direct security channel rather than regular support.

Last updated: 2026-05-17