Starting and Managing Your Subscription

This article covers how to start your Wevion subscription, manage your billing settings, view invoices, and access the Stripe Customer Portal.

Prerequisites

• An Wevion account

• A valid payment method (credit card, debit card, or SEPA direct debit)

How It Works

Wevion subscriptions are managed through Stripe. When you first create an account and select a plan, you start a 14-day free trial. After the trial, billing begins automatically based on your chosen plan and billing interval.

Your subscription has several states:

Step-by-Step Guide

Starting Your Subscription

1. After creating your Wevion account, you'll be directed to the plan selection page

2. Choose your preferred plan (Starter, Professional, or Enterprise)

3. Select your billing interval — Monthly or Annual

4. Click Select Plan

5. You'll be redirected to Stripe Checkout

6. Enter your payment details

7. You can apply a promotion code if you have one

8. Complete the checkout

9. Your 14-day trial starts immediately — your card will not be charged until the trial ends

Viewing Your Current Subscription

1. Navigate to Billing in the left sidebar

2. The Your Plan section at the top shows:

   • Your current plan name and badge (Trial, Active, etc.)

   • Billing interval (Monthly or Annual)

   • Next renewal date

   • Whether cancellation is pending

Viewing Resource Usage

1. Navigate to Billing

2. Scroll to the Usage section

3. You'll see your current usage for each resource:

   • Ad Accounts — connected vs. plan limit

   • Fan Pages — connected vs. plan limit

   • Pixels — connected vs. plan limit

   • Catalogs — connected vs. plan limit

   • Team Members — current count vs. plan limit

   • Ad Spend (30d) — rolling 30-day spend vs. cap

4. Each resource shows a progress bar and percentage

Viewing Payment History

1. Navigate to Billing

2. Scroll to the Payment History section

3. You'll see a list of all invoices with:

   • Date — when the payment was made

   • Description — what the payment was for

   • Amount — the total charged

   • Status — paid, failed, etc.

   • Invoice — click to download the PDF

Updating Your Payment Method

1. Navigate to Billing

2. Click Manage to open the Stripe Customer Portal

3. In the portal, you can:

   • Add or update your credit card

   • Switch to SEPA direct debit

   • Set a default payment method

4. Changes take effect immediately for future charges

Viewing and Downloading Invoices

1. Navigate to Billing > Payment History

2. Click the invoice link next to any payment

3. The invoice PDF will open in a new tab or download automatically

4. Invoices reflect your company information from your profile settings

Options and Configuration

FAQ

When does billing start? Billing starts when your 14-day trial ends. If you cancel before the trial ends, you won't be charged.

Can I change my billing interval from monthly to annual? Yes. Changing your plan (even to the same plan with a different interval) counts as a plan change and is subject to the 30-day cooldown. See Upgrading or Downgrading Your Plan.

What happens if my payment fails? Your account enters a grace period (approximately 24 hours) during which Stripe retries the payment. If the payment continues to fail, your account switches to read-only mode. Update your payment method in the Stripe Portal to resolve this.

Can I get a receipt for each payment? Yes. All invoices are available in the Payment History section and can be downloaded as PDFs.

Is VAT included in the prices? VAT may be applied based on your location and company VAT number. Provide your VAT number in your profile settings for proper invoice formatting.

Can I pause my subscription instead of canceling? Pausing is not available. You can cancel and resubscribe later, or downgrade to a lower plan.

Related Articles

• Plans and Pricing — Choosing the Right Plan

• Upgrading or Downgrading Your Plan

• Understanding Spend Caps

• Canceling Your Subscription

• Billing and Payment Troubleshooting