Email Notifications — What You'll Receive
Last updated: April 18, 2026
Wevion sends automated emails for important account events. This article lists all email types, when they're sent, and what to do when you receive them.
Prerequisites
- An active Wevion account with a valid email address
- Emails are sent from noreply@wevion.ai — add this address to your contacts to prevent emails from going to spam
How It Works
Email notifications are system-triggered — they're sent automatically when specific events occur. Unlike Telegram notifications, you cannot individually toggle email notifications on or off. They are designed to cover critical account lifecycle events.
All emails are sent from noreply@wevion.ai and include the Wevion branding.
Email Types
Account & Authentication Emails
| When It's Sent | What to Do | |
|---|---|---|
| Welcome | After you create your account | No action needed — it's a confirmation |
| Email Verification | After registration (if email verification is enabled) | Click the verification link to confirm your email address |
| Password Reset | When you request "Forgot Password" | Click the reset link and set a new password. Link expires after use. |
| Password Changed | After you successfully change your password | If you didn't change your password, contact support immediately |
Subscription & Billing Emails
| When It's Sent | What to Do | |
|---|---|---|
| Trial Started | After completing checkout and starting your free trial | No action needed — enjoy your 14-day trial |
| Trial Ending | A few days before your trial expires | Add a payment method if you haven't, or choose a plan to continue |
| Trial Expired | When your trial period ends without a paid subscription | Subscribe to a plan to regain full access |
| Payment Success | After each successful payment | Keep for your records — includes amount, plan, and next billing date |
| Payment Failed | When a payment attempt fails | Update your payment method in Billing > Manage (Stripe Portal) |
| Subscription Canceled | When your subscription is canceled | Access continues until the end date shown in the email |
Special Program Emails
| When It's Sent | What to Do | |
|---|---|---|
| Founding Partner Welcome | After completing a founding partner subscription | Follow the instructions — may include a Telegram group invite link |
Step-by-Step Guide
Not Receiving Emails
If you're not getting Wevion emails:
- Check your spam/junk folder — Search for "wevion" or "noreply@wevion.ai"
- Add to safe senders — Add noreply@wevion.ai to your email contacts or safe sender list
- Verify your email address — Go to Profile and confirm your email is correct
- Check email verification status — If prompted, complete the email verification flow
- Try resending — For verification emails, use the "Resend Verification" option in settings
Understanding the Payment Failed Email
When you receive a "Payment Failed" email:
- Don't panic — Your account isn't immediately suspended. There's a grace period.
- Update your payment method:
- Log in to Wevion
- Navigate to Billing
- Click Manage to open the Stripe Portal
- Add or update your card
- Stripe retries automatically — Payment is retried automatically after you update your method
- If the issue persists, contact your bank to authorize international transactions
Understanding the Trial Ending Email
When you receive a "Trial Ending" email:
- You have a few days left to decide
- Options:
- Continue: Ensure a payment method is on file — billing starts automatically at trial end
- Change plan: You can switch to a different plan before the trial ends
- Cancel: If you don't want to continue, cancel from the Billing page
- If you take no action and no payment method is on file, your account enters read-only mode after the trial
Options and Configuration
| Setting | Description |
|---|---|
| Email address | Set in your profile — cannot be changed in-app (managed by Logto) |
| Email preferences | Not individually configurable — all system emails are sent automatically |
| Safe sender | Add noreply@wevion.ai to your contacts |
FAQ
Can I opt out of email notifications? No. System emails (password changes, payment failures, trial expiration) cannot be disabled as they contain critical account information.
Can I change the email address that receives notifications? Your notification email is your registered account email. To change it, contact support at support@wevion.ai.
Are email notifications available in my language? Email notifications are currently sent in English.
I received a "Password Changed" email but I didn't change my password. What should I do? This is a potential security issue. Immediately:
- Try to log in to your account
- If you can log in, change your password right away
- Enable 2FA (see Two-Factor Authentication (2FA))
- Contact support at support@wevion.ai to report the incident
How do I get more detailed notifications? For real-time, customizable notifications, connect your Telegram account. Telegram offers 12 individually configurable alert types plus daily/weekly digests. See Connecting Telegram for Real-Time Alerts.