Manage payment methods

Last updated: May 19, 2026

Manage payment methods

Click Manage billing in Stripe from Settings → Team → Billing to open the Stripe Customer Portal. From there: add or update card, set up SEPA Direct Debit, change default method, update billing address. Wevion never stores card details — Stripe is the source of truth.

Who is this for

Owners, admins, and finance updating payment info for the workspace. Common reasons: card expired, switched bank, new corporate card, moving from card to SEPA.

Before you start

  • Owner or admin role with billing permission (finance role also has billing access)

  • The new card or SEPA mandate ready

  • Browser allowing third-party iframes (Stripe Customer Portal opens in a hosted page; some strict ad-blockers may block — disable for billing.stripe.com)

How to access the Stripe Customer Portal

Step 1: Open the billing page

Navigate to Settings → Team → Billing in Wevion.

Step 2: Click "Manage billing in Stripe"

The button is typically at the top of the billing page or under a Payment methods section. Behind the scenes: POST /api/v1/billing/portal generates a one-time secure URL.

Step 3: You land on the Stripe-hosted portal

The portal shows:

  • Your current default payment method

  • Payment history (links to receipts and invoices)

  • Subscription status

  • Buttons to update card, add new method, change billing address, cancel subscription

This page is hosted by Stripe under billing.stripe.com — you're temporarily authenticated via the URL Wevion generated.

Step 4: Make your changes

  • Update card: click on the card → enter new number, CVC, expiry, ZIP

  • Add new method: click Add payment method → choose Card or SEPA → fill details

  • Set as default: each method has a "Make default" action

  • Remove method: only allowed if not the only payment method on file

Stripe applies changes immediately. The next charge uses the default method.

Supported payment types

Method

Region

Notes

Credit / debit card (Visa, Mastercard, Amex)

Global

3DS / SCA challenge enforced for EU and other strong-customer-authentication regions

SEPA Direct Debit

EU only

Requires IBAN + signed mandate (Stripe handles consent)

Bank transfer (wire)

Enterprise / large invoices

Custom-arranged via Sales

Apple Pay and Google Pay are available on Stripe Checkout (at subscription start) but not as ongoing methods for subscription auto-renewal.

Currency

Stripe charges in the currency you signed up with (typically USD or EUR depending on region). Currency cannot be changed post-signup through the portal — contact Sales for currency change, which requires creating a new subscription.

3DS / SCA (Strong Customer Authentication)

For European cards, your bank may require a 3DS challenge (SMS code, biometric, app prompt) on the first charge of a new card. If you miss the challenge, the charge fails — Stripe Smart Retries will try again.

If you frequently get 3DS challenges:

  • Add the new card during a low-traffic moment so you're ready for the prompt

  • Use a corporate card pre-authorized for the merchant

  • Switch to SEPA Direct Debit (one-time mandate, no per-charge challenges)

SEPA Direct Debit setup

Step 1: In Stripe Portal, click Add payment method → SEPA Direct Debit

Step 2: Enter IBAN + billing email

Step 3: Confirm mandate

Stripe shows the SEPA mandate text — a legal authorization for direct debits. Click Authorize. You receive an email confirmation.

Step 4: First charge

SEPA debits clear in 4-5 business days (slower than card). For the first charge, Stripe may pre-authorize a small amount to validate the IBAN.

What you'll see

After updating a payment method:

  • Stripe Portal shows the new method as default (if you set it so)

  • An email confirmation from Stripe

  • Wevion's /settings/team/billing updates within 30-60s (webhook sync)

  • Next renewal charge uses the new method

Common issues

  • Portal won't open / URL expired: portal URLs are short-lived. Click Manage billing in Stripe again to get a fresh URL.

  • "Card requires 3DS" during update: complete the bank prompt. If prompt didn't appear, your browser may have blocked the popup — allow popups for billing.stripe.com and retry.

  • SEPA mandate rejected: usually an IBAN format issue or bank doesn't support SEPA Direct Debit. Stripe shows the exact error.

  • Old card kept getting charged after I added a new one: you added but didn't set as default. Edit and choose Make default.

  • Cannot delete the only payment method: add a new one first, then delete the old.

  • Charges in wrong currency after switching country: Stripe ties currency to the original subscription. To change, cancel and resubscribe under the new currency (lose any prepaid balance) or contact Sales.

Security

Wevion never sees your card number, CVC, or full IBAN. Stripe is PCI-DSS Level 1 certified. All payment data is handled by Stripe's secure infrastructure. Wevion stores only the Stripe customer ID and a reference to which payment method is default — never the actual numbers.

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