Find your invoices and receipts

Last updated: May 19, 2026

Find your invoices and receipts

All invoices are listed at Settings → Team → Billing → Invoices. Each entry has a downloadable PDF, an amount, a status, and a date. Receipts are also emailed automatically by Stripe to your billing email after every charge.

Who is this for

Admins, owners, and finance who need invoices for accounting, expense reports, or VAT filing. Also anyone troubleshooting "I think I was charged twice" doubts.

Before you start

  • Owner, admin, or finance role with billing permission

  • The exact date or invoice number if you're searching for a specific one (helps find faster in long histories)

How to view invoices

Step 1: Open the Invoices section

Navigate to Settings → Team → Billing → Invoices. The page loads your subscription's invoice history (most recent first). Behind the scenes: GET /api/v1/billing/payments queries Stripe and syncs the local view.

Step 2: Inspect the list

Each row shows:

  • Invoice number (Stripe-assigned, e.g. INV-A1B2C3)

  • Date (when the invoice was created)

  • Amount (in your billing currency)

  • Status (Paid, Open, Past due, Refunded, Void)

  • Download PDF action

Step 3: Download the PDF

Click Download PDF on any row. The invoice opens as a PDF with:

  • Wevion as merchant

  • Your billing address + VAT number (if set)

  • Line items (plan fee, prorations, extra seats, AI Credits topup, taxes)

  • Payment method used

  • Stripe invoice ID for reference

PDF is the official, tax-compliant document. Save copies for your records.

Receipts via email

Stripe automatically emails a receipt to your billing email immediately after every successful charge. The receipt includes:

  • Charge amount + breakdown

  • Payment method used (last 4 digits of card)

  • Link to view/download the invoice PDF

If you didn't receive a receipt, check spam and whitelist noreply@stripe.com.

Adding multiple email recipients

Send receipts to multiple addresses (e.g. you + your accountant):

Step 1: Open Stripe Customer Portal

From Settings → Team → Billing click Manage billing in Stripe (POST /api/v1/billing/portal).

Step 2: Edit billing email recipients

In the portal, look for Billing details → Receipt emails (or similar). Add additional email addresses. Save.

Step 3: Verify

Next invoice/receipt is sent to all configured addresses. The primary billing email remains the contact for legal notices.

Searching the history

  • The list shows the most recent 12 invoices by default

  • Click Load more to fetch older ones

  • Use browser find (Cmd+F / Ctrl+F) for in-page search

  • For long histories, use the Stripe Customer Portal which has full search + export

Tax and VAT on invoices

If you set a billing address with a country requiring sales tax / VAT, Stripe Tax calculates and includes it on the invoice automatically:

  • EU B2B with valid VAT: reverse charge (0% VAT, your responsibility)

  • EU B2C or invalid VAT: VAT inclusive at country rate

  • US: state-level sales tax per nexus rules

  • Other regions: per Stripe Tax coverage

See VAT, tax ID, billing address for how to set this up.

Refund invoices

When a refund is issued, Stripe creates a credit note (negative-amount invoice). It appears in your invoice list with a Refunded status. Use it to reconcile in your accounting system.

Webhook sync delay

Wevion's invoice list is updated by Stripe webhooks. Typical delay between Stripe charge and Wevion list refresh:

  • 30-60 seconds for most charges

  • Up to 5 minutes under load

  • If still missing after 5 minutes, the webhook may have failed — the Stripe Portal has the authoritative list

Common issues

  • "Invoice missing from list": wait 5 minutes for webhook. Still missing? Open the Stripe Portal for authoritative history.

  • "Invoice shows status Open": payment hasn't cleared yet. SEPA takes 4-5 business days; cards usually < 1 minute. Open = pending payment.

  • PDF download fails: invoice not yet finalized (status Draft). Wait until the invoice transitions to Paid or Open.

  • Receipt email not arriving: spam / blocklist. Whitelist noreply@stripe.com.

  • Wrong VAT amount on invoice: check billing address VAT in the portal. Changes apply to next invoice, not retroactively.

  • Need to change details on an already-issued invoice: invoices are immutable once finalized. For corrections, Stripe issues a credit note + new corrected invoice — contact support to request.

Exporting for accounting

For bulk export (year-end accounting, audit prep):

Option A: Stripe Customer Portal

The portal lets you download a CSV of all invoices for a date range.

Option B: Ask support

Email support@wevion.ai with the date range and required format (CSV, JSON). Useful for custom accounting integrations.

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