Troubleshooting Wevion — complete guide

TL;DR: Single entry-point hub for problem-solving. Cluster-specific troubleshooting (meta-108, com-121, cc-125, ch-128, rul-118, am-122, an-122, ntf-110, ai-112, acc-118) linked from tr-101 common issues. 5 FAQ articles cover trials/billing + platforms + privacy + team + AI. Master glossary tr-301. Metric reference articles for what an-* doesn't cover. Escalation via tr-110 contacting support.

Table of contents

• Common issues (cluster-specific cross-link)

• Account + access issues

• Connection + sync problems

• Data + analytics issues

• Wavo AI issues

• Notifications issues

• Billing issues

• FAQ shortcuts

• Contacting support

• Glossary + metrics

• FAQ

• Next steps

Common issues (cluster-specific cross-link)

Top-level hub:

• tr-101 common issues — full symptom-to-fix matrix

Account + access issues

• tr-105 account locked

• tr-108 2FA recovery

• tr-109 token expired

Connection + sync problems

• meta-108 Meta troubleshooting

• ttk-103 TikTok troubleshooting

• tbl-103 Taboola troubleshooting

• com-103 Shopify troubleshooting

• com-121 data sync troubleshooting

Data + analytics issues

• am-122 Ads Manager troubleshooting

• an-122 Analytics troubleshooting

• rul-118 Rules troubleshooting

• cc-125 launch troubleshooting

Wavo AI issues

• ai-112 Wavo troubleshooting

Notifications issues

• ntf-110 notifications troubleshooting

Billing issues

• acc-118 billing troubleshooting

FAQ shortcuts

5 FAQ articles cover the most-asked questions:

• tr-201 FAQ trials + billing

• tr-202 FAQ platforms

• tr-203 FAQ data + privacy

• tr-204 FAQ team + collaboration

• tr-205 FAQ AI features

Contacting support

When self-help doesn't resolve:

• tr-110 contacting support

4 channels: via Wavo (create_support_ticket tool), Help Center contact form, email, urgent escalation. Security incidents: dedicated security channel (NOT public support).

Glossary + metrics

• tr-301 glossary — master glossary (covers all clusters)

• tr-405 metric frequency

• tr-406 metric reach vs impressions

• tr-407 metric conversion rate

• tr-408 metric LTV + ARPU

For metrics covered elsewhere: an-111 ROAS, an-112 CPA/CPM/CTR, am-103 campaign metrics decoded, am-121 postback vs Meta conversions.

FAQ

Where should I start?

For specific problems: tr-101 common issues hub. For general questions: FAQ articles. For metric understanding: glossary + analytics articles.

What if my issue isn't covered?

Contact support via tr-110. Provide: workspace, user email, error message, timestamps, what you tried.

Security incident?

Use dedicated security channel (NOT public support form). Typically security@wevion.ai — verify with admin.

Can Wavo help me troubleshoot?

Yes — Wavo can read your account state + open support tickets on your behalf. See ai-101 meet Wavo.

Where do I find platform-specific guidance?

• Meta: meta-pillar + meta-108

• Google: gog-pillar

• TikTok / Taboola / Snapchat: ttk-pillar

• Commerce / tracker: com-pillar

What's deferred vs not implemented?

Some features (LinkedIn / Pinterest / Reddit / X ads, email digest worker, mute/snooze, mobile push native, prompt library, brand presets, etc.) are DEFERRED — documented as such in cluster FAQs. See tr-202 FAQ platforms.

Next steps

• Identify your problem: tr-101 common issues

• Browse FAQ: tr-201..205 articles

• Look up a term: tr-301 glossary

• Understand a metric: tr-405..408 articles + an-111/an-112 articles

• Contact support: tr-110 contacting support

Related

• tr-101 common issues — symptom-to-fix matrix

• tr-110 contacting support

• tr-301 glossary

• ai-112 Wavo troubleshooting — Wavo as troubleshooting tool