FAQ — trials and billing

Last updated: May 19, 2026

FAQ — trials and billing

Frequently asked questions about Wevion trials, subscriptions, billing cadence, and credits. Cross-link to deep-dive articles where relevant. For account-specific billing issues: see acc-118 billing troubleshooting.

How long is the trial?

Trial duration depends on the plan you sign up for. Check /settings/team/billing after registration — current trial expiry date is visible.

Typical: 7-30 days depending on tier.

What happens after my trial expires?

Your workspace requires an active subscription to continue using paid features. After trial expiry:

  • Data is preserved — no data loss during grace period

  • Read-only mode for a configurable grace window (admin-tier specific)

  • Subscription required to unblock write operations

To continue: subscribe via /settings/team/billing → Subscribe.

Can I downgrade my plan mid-cycle?

Yes. /settings/team/billing → Change plan. Proration applies:

  • Downgrade: refund difference for unused portion (credited to next bill OR returned per Stripe policy)

  • Upgrade: charged difference immediately

For complex billing scenarios: contact support.

Do trial users get all features?

Most features work in trial. Some have limits:

  • AI credit cap (lower than paid tiers)

  • Number of ad accounts connected

  • Number of team members

  • Some advanced features may require paid plan

See acc-108 pricing tiers for plan-by-plan feature matrix.

When am I charged?

Charge cadence depends on plan choice:

  • Monthly: charged on the same day each month

  • Annual: charged once per year (typically with discount vs monthly × 12)

Charge processed by Stripe. Invoice + receipt emailed automatically.

What's the refund policy?

Refund policy is workspace-specific. Generally:

  • Annual plans: prorated refund within first 14-30 days

  • Monthly plans: typically no refund mid-cycle (downgrade with proration available)

  • Special circumstances (service outage, billing error): contact support

Specific terms: see your subscription agreement OR contact support.

Can I have multiple workspaces on one billing account?

Currently: one workspace per billing account.

If you manage multiple workspaces (e.g. agency with multiple clients): each workspace has its own billing.

For consolidated billing: contact sales for enterprise / multi-workspace agreement.

What's the difference between credits and subscription?

Subscription

Credits

What it buys

Access to features + base capacity

AI usage (Wavo + Creative Hub generation)

Charge cadence

Monthly / annual

Top-up on demand (Stripe)

Consumed by

Time (subscription expiry)

Usage (per AI message / generation)

Plan tier

Determines feature access

Determines AI usage capacity

Subscription is for features; credits are for AI usage. You typically need both.

See ai-109 Wavo credits + ch-112 Creative Hub credits.

How do I top up AI credits?

/settings/team/billing → Top up credits. Opens Stripe checkout. After payment confirms (Stripe webhook, ~30s): balance updates.

POST /api/v1/chat/credits/checkout (programmatic).

Why was my credit card declined?

Common causes:

  • Insufficient funds

  • Card expired

  • 3DS verification required (Stripe will prompt; complete via POST /api/v1/chat/credits/confirm)

  • Issuer flagged transaction (call your bank)

  • Address mismatch

See acc-118 billing troubleshooting.

What happens to credits after subscription expiry?

Credits persist (separate from subscription). You can still see your balance, but write features may be locked until subscription renews.

Can I cancel mid-cycle?

Yes. /settings/team/billing → Cancel subscription. You retain access until the end of the current billing period. No further charges.

For immediate downgrade: see "Can I downgrade mid-cycle?" above.

Is there an enterprise tier?

Yes. Contact sales (typically via Help Center or sales@wevion.ai) for:

  • Higher feature limits

  • Dedicated support

  • Custom contracts (annual prepay, multi-workspace, white-label)

  • SLAs

Tax / VAT?

Stripe handles tax based on your billing address. EU customers: VAT applied if applicable. US customers: state tax per Stripe Tax. Invoice shows tax breakdown.

For VAT exemption (B2B EU): add VAT ID in /settings/team/billing → Billing details.

Can I get an invoice PDF?

Yes. /settings/team/billing → Invoices. Download per-period.

Stripe also emails invoices automatically to the billing email after each charge.

I changed billing email — when does it take effect?

/settings/team/billing → Billing details → Update email. Effective immediately for new invoices. Historical invoices retain old email.

My workspace was suspended — why?

Common reasons:

  • Subscription expired + grace period elapsed

  • Payment failure repeated 3+ times

  • Terms-of-service violation (rare; investigated case-by-case)

Resolve: pay outstanding balance via /settings/team/billing. Suspended access typically restores within minutes of successful payment.

For TOS-related: contact support with details.

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