Ads Manager troubleshooting

Top 10 Ads Manager issues with cause + fix. For campaign-specific issues see cc-125 launch troubleshooting. For platform-specific see meta-108 / gog-106.

Who is this for

Mediabuyers hitting Ads Manager-side issues. Anyone wondering "why doesn't this work like I expect".

1. Data stale > 15 minutes

Symptom: Ads Manager shows yesterday's data; expected today's update.

Cause: 15-min sync delay normal; if longer, sync issue.

Fix:

• Refresh page

• Each account card has Force sync option (forces immediate sync, 1-3 min)

• If still stale: check connector card status (yellow = reconnect needed)

• If multiple accounts stale: contact support

2. Filter returns empty

Symptom: applied filter, table empty though you expected results.

Cause: too restrictive OR filter mismatch with data state.

Fix:

• Check active filter chips at top; some may be hidden under "More" menu

• Toggle "Show archived" / "Show deleted" if results may be in those states

• Verify metric thresholds reasonable (e.g. ROAS > 100 = no campaigns will match)

• Use "Clear all filters" + add back one-at-a-time

3. Bulk action stuck > 5 min

Symptom: bulk pause / edit / etc. shows "Processing..." for too long.

Cause: SQS worker backed up OR platform rate limit.

Fix:

• Wait 10-30 more min

• Refresh; sometimes status updated but UI didn't refresh

• Check per-row status (some may have completed)

• If still stuck: contact support with workspace ID + bulk_run_id

4. Edit not propagating to platform

Symptom: edited budget / targeting / creative in Wevion; platform's native UI shows old value.

Cause: 5-10 min sync delay typical. If longer, edit may have failed silently.

Fix:

• Wait 10-15 min

• Refresh native ad manager

• Check Wevion's audit log: action: ad_set_*_change for that timestamp

• If edit logged in Wevion but never on platform: connector card issue or platform error

5. Currency mismatch with native UI

Symptom: Wevion shows €1.200; Meta Ads Manager shows $1.300 for same period.

Cause: currency or timezone mismatch.

Fix:

• Wevion's per-account view: native currency. Compare per-account to platform's per-account view in native currency.

• Wevion's cross-account rollup: workspace currency (auto-converted via daily FX). May differ from platform's own conversion.

• Match timezone in platform's UI to workspace TZ for like-for-like

See am-119 date/TZ/currency.

6. Cannot pause campaign

Symptom: clicked Pause but action greyed out or failed.

Cause:

• Permission issue (role < mediabuyer)

• Campaign in restricted state (In Review may not be pausable)

• Cascade conflict (children in active publish)

Fix:

• Check your role: need mediabuyer+ (team-101)

• Wait if In Review (pause after approval)

• Cancel pending publishes first

7. Archived campaign showing in default view

Symptom: archived something but it's still visible.

Cause: filter includes "archived" by mistake.

Fix:

• Top filter → Status → uncheck Archived

• Reload to refresh view

8. Scheduled report not arriving

Symptom: scheduled report supposed to fire daily/weekly but no email.

Cause:

• Schedule status = Paused

• Recipient email blocklisted

• Cron worker issue (rare)

Fix:

• Reports → Schedules → verify status = Active

• Recipient: check spam, whitelist noreply@wevion.ai

• Check schedule's "Last fired" timestamp; if never, may have invalid config

• Use "Send now" button to test

9. Mobile view missing actions

Symptom: on mobile, some actions (bulk edit, advanced filters) not available.

Cause: by design — mobile UI simplified for primary use cases.

Fix:

• Use desktop for advanced actions

• Mobile supports: view, search, filter (basic), pause/resume, drill-down

• Bulk edit + advanced filters + report scheduling: desktop only

10. Wavo asks about campaigns I don't have

Symptom: Wavo's responses reference campaigns / ad sets that don't exist in your view.

Cause:

• Wavo may have cross-workspace context (super_admin)

• Or cached references to deleted entities

Fix:

• Refresh Wavo conversation

• Ask Wavo to "show only current workspace data"

• If issue persists, file bug report

Other common issues

When to contact support

support@wevion.ai when:

• Issue not in this list

• Sync stuck > 1h

• Data discrepancy > 25% vs platform native

• Bulk action half-completed mysteriously

Include:

• Workspace ID

• Campaign / ad set / ad ID

• Approximate timestamp

• Exact error message

Response: 1-2 business days; Pro / Enterprise priority.

Useful diagnostics

Before contacting:

• /connect/{platform} → account detail → Last sync + Last error

• Audit log filter by relevant action (action: campaign_pause, etc.)

• Browser DevTools → Network tab during action → capture 4xx/5xx

• Native platform's ad manager error message (often more detailed)

Recovery patterns

Recovery 1: Stale data across many accounts

1. Check connector cards for issues

2. Force sync each affected account

3. If multiple accounts fail: probably platform-side issue (check status pages)

Recovery 2: Bulk action partial failure

1. Filter to failed rows

2. Identify pattern (same account? Same campaign type?)

3. Fix root cause for one row → test

4. Bulk retry remaining failed rows

Recovery 3: Mass edit propagation issue

1. Identify which edits didn't propagate

2. Check audit log for "edit attempted" entries

3. Re-attempt edits individually (may surface platform errors)

Best practices

Build a personal cheatsheet

Document your most-common fixes. Saves time on recurring issues.

Check connector status first

When data feels wrong: connector card status first. Most issues there.

Use audit log for investigations

For "what happened with this campaign yesterday" — audit log is your friend.

Reconcile with platform monthly

Compare Wevion totals vs platform native monthly. Catch drift before users notice.

Related

• Ads Manager overview — context

• Campaign statuses — status-specific issues

• Date ranges, timezones, currency — common confusion source