Enterprise and custom plans

Enterprise is a custom-contracted plan negotiated with Wevion Sales. It unlocks SSO (SAML or OIDC), a dedicated Customer Success Manager (CSM), custom quotas (usually unlimited), priority support SLA, and custom invoicing terms (Net 30, wire transfer, signed DPA). To get one, contact sales@wevion.ai with your needs.

Who is this for

Decision makers at companies that have outgrown Pro: agencies with 30+ clients, in-house teams at large advertisers, holdings with multiple business units, anyone with compliance / IT requirements that Starter and Pro don't address.

What Enterprise unlocks

How Enterprise differs from Pro

Custom contract instead of self-serve

Pro: pick from the public pricing page, pay by card via Stripe, click-through Terms of Service. Enterprise: signed Master Services Agreement, custom payment terms, custom SLA.

Dedicated Customer Success Manager (CSM)

A named contact who runs:

• Quarterly business reviews: usage, performance, optimization opportunities

• Onboarding: hands-on setup for SSO, ad account migration, team training

• Strategic advice: best practices from across Wevion's customer base

• Escalation channel: bypass general support tickets when something is urgent

Single Sign-On (SSO)

Choose your IdP:

• SAML 2.0: Okta, Azure AD, OneLogin, JumpCloud, Google Workspace SAML

• OIDC: Okta, Auth0, custom OpenID Connect providers

Once configured, team members log in with their IdP credentials. Provisioning rules (SCIM optional) can auto-create/disable Wevion accounts based on IdP group membership.

Custom data residency

By default, Wevion processes data in Europe (EU regions). Enterprise customers can negotiate:

• US-only data residency

• Specific country residency (regulatory needs)

• Custom backup and DR configurations

The Demo plan (internal)

Wevion also has an internal Demo plan (is_custom: true, hidden from public):

• Replicates Enterprise quotas at $0

• Used for partner / POC accounts (e.g. for a media agency evaluating Wevion to resell to clients)

• Managed by Sales, not self-serve

• Subject to time-limited grants

If you're a partner or have a POC arrangement, your account may be on this plan. You won't see pricing in /settings/team/billing — instead, "Custom — managed by your account team".

How to get Enterprise

Step 1: Contact sales

Email sales@wevion.ai or click Contact sales at the bottom of /pricing. Include:

• Your company name + role

• Number of teammates expected

• Estimated monthly ad spend

• Specific requirements (SSO, residency, compliance, ...)

• Timeline

Step 2: Discovery call

A Sales engineer + AE schedule a 30-45 min call:

• Use case deep-dive

• Demo of advanced features

• Tech architecture / SSO setup discussion

Step 3: Custom proposal

Sales prepares a contract:

• Pricing (annual, sometimes multi-year)

• Quotas (specific seat count, custom limits)

• SLA (uptime guarantee, response times, escalation)

• DPA (data processing terms aligned with your legal team)

Step 4: Sign and onboard

After signing:

• Stripe customer + subscription configured for custom terms

• SSO setup with your IT team

• Data migration from existing tools if applicable

• Team training session

• Dedicated CSM assigned

Onboarding usually takes 1-3 weeks depending on SSO complexity and team size.

Custom invoicing

Enterprise typically pays by:

• Bank transfer / wire with Net 30 terms

• Quarterly or annual invoicing (not monthly)

• Multi-currency support if needed

• Purchase orders (PO) integration

Stripe still handles invoicing under the hood, but with custom collection methods (send invoice → wait for payment → reconcile).

SLA highlights

Standard Enterprise SLA includes:

• 99.9% uptime target measured monthly

• Critical issue response: 1-hour business-day commitment

• Critical issue resolution: best-effort within 24h

• Maintenance windows: scheduled, communicated 7+ days in advance

• Quarterly availability reports: sent to CSM contact

SLA credits apply if uptime falls below 99.9% — calculated as % of monthly fee credited on next invoice.

DPA and compliance

Wevion's standard DPA covers:

• GDPR (EU/EEA)

• CCPA (California)

• Standard Contractual Clauses (SCC) for international data transfers

• Sub-processors list maintained at wevion.ai/legal/subprocessors

• Audit rights for Enterprise customers under contract

Custom amendments possible per your legal review.

Common questions

• "What's the minimum Enterprise spend?": no fixed minimum, but the contract structure makes sense above a certain volume. Sales discusses on the discovery call.

• "Can I evaluate Enterprise features in trial?": SSO and dedicated CSM aren't in self-serve trial. Schedule a sales demo to see them in action.

• "What if my needs change mid-contract?": Enterprise contracts include amendment clauses. Your CSM coordinates changes.

• "Can I downgrade from Enterprise to Pro?": Yes, at contract renewal. Mid-contract changes depend on terms.

• "Is there a partner program?": Yes — Demo plan accounts plus reseller terms. Contact partners@wevion.ai.

Related

• Wevion plans explained — context for Starter / Pro / Enterprise differences

• Quota limits per plan — what Enterprise's custom quotas unlock

• VAT, tax ID, billing address — invoicing setup details