Delete your Wevion account

Account deletion is permanent data erasure, distinct from cancellation. Cancel first (acc-105) to stop billing, then request deletion via support@wevion.ai with the workspace owner email. Deletion is GDPR-aligned and irreversible.

Who is this for

Workspace owners who want to permanently remove all data from Wevion — for compliance, brand exit, or just clean-out. Also for anyone confused about the difference between "cancel" and "delete".

Cancel vs Delete — important distinction

If you just want to stop paying, cancel is enough — automatic deletion follows 30 days later if you don't reactivate.

If you need immediate permanent erasure (legal hold release, brand exit, compliance with a Right to Erasure request), request deletion.

What gets deleted

• The workspace entity

• All ad data: campaigns, ad sets, ads, creatives, audiences

• Performance data: insights, analytics history

• Connected ad accounts' linkage (the accounts themselves stay on Meta/Google/TikTok — Wevion just disconnects)

• Rules engine configurations

• Creative Hub assets (uploaded files + AI generations)

• Wavo conversation history

• Custom integrations (Telegram bot pairings, custom audiences)

• Team membership records (members removed from the workspace; if they're in other workspaces, those remain)

• Invitation history

• Webhooks and API tokens

What is NOT deleted (legal hold)

Some records must be retained for legal/tax/audit reasons:

• Invoices: retained for 10 years for tax compliance (in most jurisdictions)

• Payment records on Stripe: retained per Stripe's policy

• Audit logs: retained per the audit retention policy (typically 18 months or contract-defined for Enterprise)

• Anonymized aggregate metrics: usage statistics may be retained anonymized (not linked to you)

• Backup snapshots: standard backups may retain copies for up to 30 days post-deletion

If you have specific legal requirements (e.g. complete erasure including invoices), discuss with support — some retention is regulatory and not waivable, but we'll explain exactly what's retained and why.

How to request deletion

Step 1: Cancel your subscription first

Follow cancel your subscription. This stops billing and starts the 30-day read-only window.

You can also delete without canceling (if you're on trial or already canceled), but canceling first is the cleanest path.

Step 2: Email support

Send to support@wevion.ai:

Subject: Account deletion request — [workspace name]

Hi,

I am the owner of workspace [name] (URL: app.wevion.ai/workspaces/[id-if-you-know-it]) and I request permanent deletion of this workspace and all associated data.

Owner email: [your-email-on-file] Subscription status: [canceled / active / trial-expired] Reason for deletion: [optional, e.g. "brand decommissioning" or "GDPR right to erasure"]

I understand:

• This action is permanent and irreversible.

• Some records (invoices, payment data) are retained per tax/legal regulations.

• The 30-day grace period before automated deletion can be skipped at my request, taking effect within [N] business days.

Step 3: Support verifies ownership

Support replies asking you to confirm by:

• Replying from the email registered as the workspace owner

• (Optional) Providing additional verification (e.g. the last invoice number)

This step prevents accidental deletion or malicious requests from compromised accounts.

Step 4: Deletion scheduled

After verification, support schedules deletion. By default:

• Within 30 days of confirmation (gives you a final window to change your mind)

• Sooner on request (e.g. "execute within 5 business days" for urgent compliance cases)

• Immediately on Enterprise with custom DPA terms

You receive a confirmation email with the scheduled deletion date.

Step 5: Final confirmation email

24 hours before scheduled deletion, support sends a final reminder:

Subject: Final notice — account deletion scheduled for [date]

If you want to cancel this deletion request, reply STOP within 24 hours.

If you don't reply STOP, deletion proceeds.

Step 6: Deletion executes

On the scheduled date:

• The workspace and all data are permanently deleted from Wevion's primary databases

• A final email confirms execution

• Standard backup retention applies (30 days for backups, then they're purged on rotation)

GDPR right to erasure ("right to be forgotten")

If you're an EU/EEA resident or your company is processed by Wevion under GDPR:

• You have the legal right to request erasure of personal data

• Wevion processes valid requests within 30 days (legally mandated maximum)

• Wevion will explain any data that must be retained (e.g. invoices for tax compliance) and the legal basis for retention

• See our DPA (Data Processing Agreement) at wevion.ai/legal/dpa for full details

The deletion request flow above satisfies GDPR Article 17 requirements.

What you'll see after deletion

• Cannot log in to the deleted workspace (URL returns 404 or "Workspace not found")

• Your personal user account survives if you're a member of other workspaces; otherwise it's also deleted

• Any old exports or local copies you saved are not affected (those are yours)

• Past invoices remain accessible via Stripe Customer Portal (Wevion no longer surfaces them)

What about my personal Wevion account?

If you're a member of multiple workspaces:

• Deleting a workspace removes that workspace only

• Your personal account stays active; you can still log in to other workspaces

• To delete your personal account entirely (you're a member of no workspaces), email support — same flow as above

Common questions

• "Can I export my data first?": Yes — before requesting deletion, export reports, audit logs, creative assets, anything you need. Use Settings → Team → Export data if available, or contact support for a bulk export.

• "What about my published ads on Meta / Google?": Untouched. Those live on the ad platforms. Deleting Wevion only removes Wevion's records.

• "Can I delete just a workspace, not my account?": Yes — that's the typical case. The request specifies which workspace.

• "Can I un-delete?": No, deletion is permanent. The 30-day scheduled grace + 24h final notice gives you windows to cancel.

• "How long until I'm completely gone from all backups?": Standard backup rotation is 30 days. After that, no copies exist anywhere in Wevion's systems.

• "Does deletion stop Stripe charges?": Cancel first. Deletion alone doesn't cancel — request both.

Related

• Cancel your subscription — prerequisite for clean deletion

• Refund policy — refunds are not auto on deletion either

• Billing & payment troubleshooting — other support contact patterns