Common issues and how to fix them
Last updated: May 19, 2026
Common issues and how to fix them
Top-level troubleshooting hub. Wevion has cluster-specific troubleshooting articles for each domain — this page indexes them. Find your symptom in the table below, then click through to the specialist article for full diagnosis + fix. If nothing matches: contact support.
Who is this for
Anyone hitting an issue and unsure which troubleshooting article applies. Start here.
Connection issues
You connected an ad platform / commerce / tracker and it doesn't work as expected.
Symptom | Where to go |
|---|---|
Meta connection broken / no data | |
Google Ads connection issue | |
TikTok connection issue | |
Taboola connection issue | |
Shopify connection / orders | |
Tracker (Keitaro / Voluum / etc.) | |
Google Drive integration | |
Token expired across platforms |
Data + sync issues
Data missing, stale, wrong, or sync failures.
Symptom | Where to go |
|---|---|
Data is missing or stale | |
ROAS / CPA wrong vs platform UI | an-122 analytics (postback lag explanation) |
Cross-channel data doesn't match | an-122 analytics (currency + cache + attribution) |
Export stuck / failed | |
Postback / tracker data missing | |
Demographic data outdated | an-114 data freshness (24h cache) |
Campaign + ad issues
Trouble creating, publishing, managing campaigns.
Symptom | Where to go |
|---|---|
Cannot publish a campaign | |
Ads Manager filter / bulk actions | |
Bulk operations stuck / failed | |
Campaign validation errors | |
Rule not firing / status error | |
Rule actions skipped |
Creative Hub issues
Upload, thumbnails, AI generation, sharing.
Symptom | Where to go |
|---|---|
File upload failed | |
Thumbnail not loading | |
AI generation job stuck / failed | |
Drive sharing broken | |
Credit deducted without result |
Notifications + alerts issues
In-app inbox, Telegram, email, push, Slack.
Symptom | Where to go |
|---|---|
Telegram bot silent | |
Email in spam folder | |
Push notifications not arriving | |
Slack not delivering | |
Receiving too many notifications | |
Telegram digest didn't arrive |
Wavo AI issues
AI assistant problems.
Symptom | Where to go |
|---|---|
Wavo gave wrong data | |
Approval card disappeared | ai-112 Wavo troubleshooting (30-min ACTION_TTL) |
Out of AI credits | |
Wavo refuses to help | ai-112 Wavo troubleshooting (injection defense) |
Wavo stream interrupted | |
Voice transcription wrong language | ai-112 Wavo troubleshooting (BCP-47 lang) |
Account + access issues
Login, RBAC, 2FA.
Symptom | Where to go |
|---|---|
Account locked | |
Lost 2FA device | |
Permission denied error | team-101 role hierarchy + check your role |
Can't impersonate | team-101 role hierarchy (super_admin / owner only) |
Forgot password | Use password reset flow on login page |
Billing + subscription issues
Plans, payments, credits.
Symptom | Where to go |
|---|---|
Payment failed | |
Subscription expired | |
Plan downgrade question | |
Credit balance question | |
Stripe 3DS verification |
If you still can't fix it
Steps:
Capture: error message, screen path, timestamp, your role, browser
Check service status page (if available)
Try the cluster-specific troubleshooting article linked above
Open a support ticket — see tr-110 contacting support
For urgent / security: don't post details in regular support; use direct security channel
Quick links
Contacting support — when stuck
Glossary — term reference
Wavo AI — Wavo can also open support tickets for you