Common Issues and How to Fix Them

Last updated: April 18, 2026

A quick-reference guide to the most frequently encountered issues on Wevion, with step-by-step solutions. If your specific problem isn't listed here, check the dedicated troubleshooting articles linked at the bottom.

Prerequisites

  • An active Wevion account
  • Access to the platform (if you cannot log in, see the "Login Issues" section below)

How It Works

This article is organized by problem category. Find the section that matches your issue, follow the steps, and you should be back on track. If the problem persists after following the steps, contact support.

Login and Authentication Issues

"Account is disabled" Error

Cause: Your account has been deactivated by the workspace owner or an administrator.

Fix:

  1. Contact your workspace owner and ask them to reactivate your account
  2. If you are the owner, contact support at support@wevion.ai

Cannot Log In After Password Change

Cause: Browser cache may contain stale session data.

Fix:

  1. Clear your browser cookies for wevion.ai
  2. Try logging in again
  3. If you still can't log in, use the "Forgot password?" link on the login page

Two-Factor Authentication (2FA) Locked Out

Cause: Lost access to your authenticator app or device.

Fix:

  1. Contact support at support@wevion.ai with your registered email
  2. You'll need to verify your identity before 2FA can be reset
  3. See Two-Factor Authentication (2FA) for setup details

Subscription and Billing Issues

"Subscription is read-only" Message

Cause: Your account is in read-only mode. This happens when:

  • Your payment has failed (24-hour grace period)
  • Your rolling 30-day ad spend has exceeded 110% of your plan's cap
  • Your subscription has been canceled
  • Your trial has expired without adding a payment method

Fix:

  1. Navigate to Billing in the left sidebar
  2. Check the status banner at the top — it will tell you the specific reason
  3. Based on the reason:
    • Payment failed: Click Manage to update your payment method in the Stripe portal
    • Spend exceeded: Upgrade to a higher plan or wait for your rolling spend to decrease
    • Canceled: Resubscribe by selecting a new plan
    • Trial expired: Add a payment method and select a plan
  4. See Billing and Payment Troubleshooting for detailed steps

"Plan limit exceeded" When Connecting an Ad Account

Cause: You've reached the maximum number of ad accounts allowed by your plan.

Fix:

  1. Navigate to Billing > Usage to see your current resource usage
  2. Either disconnect an ad account you no longer need, or upgrade your plan
  3. See Plans and Pricing — Choosing the Right Plan for plan limits

"User limit exceeded" When Inviting a Team Member

Cause: Your team has reached the maximum number of members for your plan.

Fix:

  1. Purchase extra user slots at €99/month each via Billing > Extra Users
  2. Or upgrade to a plan with more included users
  3. See Adding Extra Team Member Slots

Meta Connection Issues

Meta Token Shows "EXPIRED" or "INACTIVE"

Cause: Your Meta access token has expired or been revoked.

Fix:

  1. Go to Meta Users in the left sidebar
  2. Find the affected Meta user
  3. Click Reconnect and complete the Facebook login flow
  4. Grant all requested permissions when prompted
  5. See Meta Account Connection Troubleshooting for detailed steps

No Ad Accounts Showing After Connecting Meta

Cause: The Meta user doesn't have access to any ad accounts, or permissions weren't granted correctly during connection.

Fix:

  1. Verify in Facebook Business Manager that the Meta user has access to ad accounts
  2. Disconnect and reconnect the Meta user in Wevion
  3. Make sure to grant all requested permissions during the OAuth flow
  4. Wait a few minutes for the sync to complete

Campaigns Not Syncing / Stale Data

Cause: Data sync may be delayed or the sync worker encountered an error.

Fix:

  1. Check the last sync timestamp on your dashboard
  2. If data is more than 1 hour old, try triggering a manual sync from the account settings
  3. Verify your Meta token is still active (not expired)
  4. See Data and Sync Troubleshooting

Campaign Issues

Campaign Publishing Fails

Cause: Common reasons include invalid targeting, missing creatives, or Meta API errors.

Fix:

  1. Check the error message displayed after the publish attempt — it usually contains the Meta error code and description
  2. Common Meta errors:
    • Error 100: Invalid parameter — check targeting settings, budget, or creative specs
    • Error 190: Invalid access token — reconnect your Meta user
    • Error 1487851: Ad account disabled — check your account status in Facebook Business Manager
  3. See Troubleshooting Campaign Publishing Errors

Bulk Actions Not Working

Cause: You may not have the right permissions, or the subscription is in read-only mode.

Fix:

  1. Verify your account is not in read-only mode (check for the banner at the top)
  2. Confirm you have the correct role — media buyers can manage their own campaigns, while viewing others' campaigns requires owner or admin access
  3. Try the action on a single campaign first to isolate the issue

Notification Issues

Not Receiving Email Notifications

Cause: Emails may be going to spam, or the email service may be misconfigured.

Fix:

  1. Check your spam/junk folder for emails from noreply@wevion.ai
  2. Add noreply@wevion.ai to your email contacts or safe senders list
  3. Verify your email address is correct in your profile settings

Not Receiving Telegram Notifications

Cause: Your Telegram account may not be linked, or specific alert types may be disabled.

Fix:

  1. Navigate to Telegram in the settings
  2. Verify your account shows as "Linked"
  3. Check your notification preferences — some alert types may be turned off
  4. Make sure you haven't blocked the @wevion_bot on Telegram
  5. See Connecting Telegram for Real-Time Alerts

Performance and Display Issues

Dashboard Loading Slowly

Cause: Large date ranges or many connected accounts can increase load time.

Fix:

  1. Try reducing the date range (e.g., last 7 days instead of last 90 days)
  2. Clear your browser cache
  3. Try a different browser or incognito mode
  4. Check your internet connection

Data Looks Incorrect or Missing

Cause: Timezone differences, currency conversion, or sync delays can cause apparent discrepancies.

Fix:

  1. Verify the selected timezone and date range match your expectations
  2. Check if the account currency matches your selected display currency
  3. Compare with Facebook Ads Manager for the same date range and timezone
  4. If the discrepancy persists, see Data and Sync Troubleshooting

Options and Configuration

For most issues, the fix involves one of these actions:

Action Where
Update payment method Billing > Manage (opens Stripe Portal)
Reconnect Meta user Meta Users > select user > Reconnect
Check plan limits Billing > Usage
Check notification settings Telegram > Preferences
View system notifications Notifications (bell icon in top bar)

FAQ

My issue isn't listed here. What should I do? Check the dedicated troubleshooting articles listed below. If your issue still isn't covered, contact support via the in-app chat or email support@wevion.ai.

How do I know if the issue is on Wevion's side or Meta's side? If you see a Meta error code (usually a number like 100, 190, 1487851), the issue is on Meta's side. If you see a generic Wevion error or a 500/503 status code, the issue is likely on Wevion's side. Contact support in either case for help.

Can I roll back a change that caused issues? Most actions in Wevion (like publishing campaigns or changing budgets) are sent directly to Meta's API and cannot be rolled back through Wevion. You may be able to revert changes manually in Facebook Ads Manager.

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